Returns & Exchanges
At Monin, we strive to ensure every bottle of syrup and gourmet flavor meets our high standards of quality. If you are not completely satisfied with your purchase, we offer a straightforward return process within 30 days of delivery.
Contact Support
Reach out to our customer service team within 30 days of receiving your order to initiate a return request.
Provide Order Details
Submit your order number and photos of the product, especially if the items arrived damaged or leaked during transit.
Secure Packaging
Carefully pack the unopened bottles in their original shipping materials to prevent breakage during the return journey.
Receive Refund
Once our warehouse inspects the returned items, we will issue a credit to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing