Frequently Asked Questions
Everything you need to know about our premium syrups and flavors.
How should I store my Monin products after opening?
For best quality, store your Monin syrups in a cool, dry place away from direct sunlight. Most of our syrups do not require refrigeration after opening and maintain peak flavor for 90 to 180 days.
What is the shelf life of an unopened bottle?
Unopened Monin syrups generally have a shelf life of 18 to 36 months, depending on the flavor. You can find the specific 'Best Before' date printed on the neck of each glass bottle or the back of plastic bottles.
Do you offer sugar-free or natural options?
Yes, we offer an extensive range of Sugar-Free Syrups sweetened with sucralose or erythritol, as well as our Monin Natural Frappé bases and Zero Calorie Natural Flavorings.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number. You can use this number on our carrier's website to monitor your delivery progress in real-time.
What is your return policy for food products?
Due to food safety regulations, we cannot accept returns on consumable food items. However, if your order arrives damaged or incorrect, please contact our customer service team within 14 days for a replacement or refund.
Are Monin products gluten-free and vegan?
The vast majority of Monin syrups are gluten-free, vegan, and Kosher certified. Please check the individual product page for specific allergen information and dietary certifications.